SRM/CRM Data Management Officer – Full time position

Geneva, Switzerland
[Closing date: 14 August 2016]

 

The Drugs for Neglected Diseases initiative (DNDi) is a not-for-profit research and development organization working to deliver new treatments for neglected diseases, in particular sleeping sickness (human African trypanosomiasis), Chagas disease, Leishmaniasis, specific helminth infections, malaria, Mycetoma, HCV and paediatric HIV.

DNDi is a knowledge based organisation, stakeholder’s information such as coordinates, history of relationship with DNDi is a key asset we should nurture and cultivate.

Therefore, we have set up a Stakeholder Relationship Management system (SRM) to help us track and interact with various kind of suppliers partners and constituencies.

Communication team has played a key role over the years in maintaining an ad hoc database particularly focused on newsletter and annual report distribution. With our SRM scope expansion, multiplication of usages and data sources including but not limited to HR, Business Development, Fundraising and many more.

This maintenance becomes a global team effort and necessitate a data governance body to make sure we evolve in a coordinated way. This coordination and governance effort requires on ongoing support with a specific blend of expertise, technical and methodological as described hereafter.

Job Description

Data management (70% workload)

  • He/ She will assure accurate content quality by proceeding to data entry or updates of existing contacts:
    • Ensure accurate data quality by cleaning, formatting and checking DNDi contacts, accounts and leads.
    • Identify outdated information thanks to closed relationship with DNDi staff and contact owners.
    • Process business cards and prevent duplication of the information, due to various data sources.
    • Create ad/hoc Excel macros to rapidly format and clean data for mass import.
  • He/ She will coordinate DNDi data acquisition:
  • Physically, by actively advocating for Business card sharing also isolated xls source and collecting these sources.
  • Procedurally, by structuring processes to streamline data collection
  • Technically, by putting in place innovative solution for data collection
  • Proactively, assess, evaluate data management processes and efficacy (such as Newsletter subscription, HR Job application, event management data collection etc.)
  • Propose quality controls optimization and improvement.

 

 

Support staff (10 % Workload)

  • He / she will act as a first line of support and help staff to use the system.
  • He / She will coordinate support escalation, raising tickets to 2 or 3rd level depending on issue criticality.
  • He / she will participate and facilitate training on a regular basis, assist an update to training  material delivery.
  • He / She will issue reports, monitor KPIs on usage, data quality and propose improvements to attain objectives.

 

 

Data Governance (10 % Workload)

  • He/ She will monitor various dashboards (data quality, adoption…), provide comments and improvements to relevant stakeholders.
  • He/she will propose improvement and updates for data quality KPIs or dashboards.
  • He/she will collaborate with Head IST on assuring consistency between data models and technical solutions.
  • He/she will participate and coordinate SRM data management governing meetings, preparing agenda minutes and following up with relevant stakeholders.

 

System administration (10 % Workload)

  • He/she will actively contribute to the usage and administration of our Stakeholder Management System (SRM) Salesforce.com.
  • He/she will draft specifications to configure or customize Salesforce.com platform in order to better serve DNDi needs.
  • He/she will manage access control (roles accessing data & the validation rules) and implementation of privacy rules, from a technical point of view.

 

 

To qualify for the role you should have experience in the following:

  • Good understanding of NGO operations and processes
  • Notions of project management
  • Relevant experience CRM / SRM solutions (preferably salesforce.com)
  • Team player with excellent communication skills to maintain a strong and collaborative relationship with DNDi stakeholders
  • Good understanding of Knowledge management, data quality and master data management
  • Computer science degree
  • 5 years of experience
  • Fluent in English, French a plus (oral and written; any other language skills are an advantage)

 

Technical Skills

  • Knowledge of SQL or another major database querying language
  • Experienced with at least one reporting tool (Excel, Cognos, Business Object…)
  • Advanced in excel to prepare templates and data imports

 

Position based in Geneva on 100% basis

 

To apply:

For additional information about DNDi please visit our website at www.dndi.org.

Accepting applications until August 14th 2016.

Only shortlisted candidates will be contacted.