Internal Communications Manager 80 to 100%

Geneva, Switzerland 
[Closing date: 6 March 2020


The Drugs for Neglected Diseases initiative (DNDi) is a collaborative, patients’ needs-driven, non-profit drug research and development (R&D) organization that is developing new treatments for neglected diseases (

DNDi’s footprint with 250 staff across 6 regional office across 4 continents and headquarters in Geneva and the sustained growth of its activities require DNDi to further structure its internal communications activities with professional staff. This new position will be part of the Executive Office working in close collaboration with Human Resources colleagues and the Communications team.


Purpose of the position

The Internal Communications Manager plays a key role in devising, planning, delivering internal communications strategies and deliverables related to DNDi and its staff. Communication outputs and activities are needed to engage staff in all of DNDi’s locations throughout the world. Given DNDi’s global nature, these may need to be adapted according to the diverse identified needs.  he methods to ensure effective internal communications entail written communications, internal newsletters, townhall meetings and workshops, video conferences, posters, videos, infographics, internal digital and social media outputs, etc.

The Internal Communications Manager is an active part of the highly collaborative Executive Office team and has strategic collaboration and coordination with the Human Relations department and the Communications department. Due to the nature of the material and its audience, the Internal Communications Manager will actively collaborate with colleagues in every function of DNDi and in all of DNDi’s locations. 


Specific job responsibilities

Internal communication strategy development and implementation

Under the guidance of the Executive Office Senior Manager, Head of Communications, and the Director of Human Resources, the Internal Communications Manager will develop and deliver the strategy for internal communications to DNDi staff, to increase the participation in DNDi’s mission throughout its global matrix structure and taking into account the diverse profiles of its staff. This will initially involve creating a workplan, to contribute to a better cross-department, cross-office, flow of information and teams’ engagement, with outputs that can be achieved in the short term (within the first six months), medium term (within the first 18 months) and longer term (beyond 18 months). The workplan will be aligned to DNDi’s global strategies, including the Business Plan 2020 – 2028, and the current annual Action Plan.

  • In the short term, the Internal Communications Manager will be expected to convert content already created (for example, by the Communications team for external communications and by the Human Resources team), utilize existing tools (for example SharePoint), and improve current delivery methods (for example team meetings, the global calendar)
  • In the medium term, the Internal Communications Manager will be expected to identify the internal communication needs and opportunities at DNDi to design and start delivering internal communications products and strategies on a continuous basis, including creating new material and delivery methods as needed
  • In the longer term, the Internal Communications Manager will be expected to build upon the medium-term strategy to develop and deliver a longer-term internal communications strategy to assist DNDi’s internal collaboration throughout its matrix structure

General internal communications activities

  • Prepare/identify content, coordinate and project-manage the internal or outsourced planning, drafting, copy-editing, validation, photo selection, translation, design, and digital/print/video publication of internal communications outputs, including videos, posters, presentations, and other documents
  • Prepare and implement dissemination plans for various internal communications and different cultural settings. Find creative solutions to enhance staff collaboration
  • Engage with ROs to ensure the Internal Communication outputs match the global and specific needs. Work with the International Development Director to define and support the international networks’ needs for internal communications, including setting up new methods to ensure internal communications reach all staff globally
  • Manage intranet and internal social media channels intended for sharing information to staff, and to foster staff engagement
  • Organize regular forums with internal and external speakers to share information and knowledge internally
  • Create organization-wide internal campaigns, on key projects such as the Business plans, DNDi values, re-organizations, to engage staff and increase participation and feedback
  • Support the Executive Office in communication tasks for various internal meetings (preparing materials, proposing agenda and format of meetings, engaging participants in discussions, documenting & recording meetings)
  • Support the Executive Office and the Communications team in delivering ad hoc communications materials to the Board and Scientific Advisory Committee (e.g. Highlights newsletter)
  • Work with the Communications team on supporting their needs for internal communication and interacts with Communication team members on sourcing content, sharing information, and shared use of templates and DNDi guidelines and standards for publishing
  • Work with the HR team on supporting their needs for internal communication (HR campaigns, onboarding materials, etc.)


Reporting line

  • Reports directly to the Executive Office Senior Manager
  • Functional reporting to the Director of Human Resources and Organization and the Head of Communications and Advocacy


Job requirements

Skills and attributes

  • Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
  • Clear and systematic thinking that demonstrates good judgment and problem-solving competencies
  • Strong communication skills in multicultural, multi-lingual environments, strong presentation skills as well as the capacity to engage internal stakeholders
  • Strong ability to work effectively as part of a multicultural team
  • Well organized and structured
  • Strong analytical skills
  • Strong ability to provide high level support in project/programme delivery
  • Strong ability to manage medium/large projects with budget management
  • Strategic thinking and leadership abilities
  • Strong management, negotiation, and advocacy skills
  • Has autonomy for taking actions and decisions
  • Strong ability to interact with external stakeholders


  • Minimum 6 years’ relevant experience in which at least 4 years at Senior Officer level
  • Proven ability to work effectively in a team environment and preferably a matrix structure
  • Communications background (ideally including internal communications) with strong digital/video/graphic skills (or the willingness and ability to learn how to master these tools rapidly), strong writing skills in English
  • Experience of working in public and private sector is highly desirable


  • Advanced post graduate degree or graduate degree with equivalent in experience to reach Master level in communications, public health, or any relevant discipline

Other requirements

  • Fluency in English
  • French or other foreign languages would be an advantage
  • Very good knowledge of Microsoft Suite


Other information

  • Status: 80 to 100% activity rate – permanent role


To apply

  • Deadline for application: accepting applications until 6 March 2020
  • Only shortlisted candidates will be contacted 
  • Application submission for this position may close early if we have enough suitable applicants